I spent 10 years working as a software developer and technical lead for the John Lewis Partnership, a well-known department store and supermarket retailer in the UK. I worked on various projects in different areas of the business, including leading in-house custom builds and extensive work on the large-scale replatforming of their website.
After my second maternity leave I was ready for a new challenge, so I joined the innovative start-up consultancy AND Digital. I spent five years leading client engagements, managing teams and helping to scale the business from only 25 people to over 500.
During my time with AND Digital, I had the pleasure of working with a large range of different organisations, spanning retail, hospitality, travel and fintech. The largest organisation I worked with had a tech team of hundreds; the smallest organisation was only the twinkle in the eye of three entrepreneurs when I started working with them.
A sample of my engagements and experience:
- Head of Engineering for a fintech startup, laying in place the technical, cultural and process foundations for this successful startup.
- Engineering manager to multiple teams in a large hospitality company, delivering features while improving the agile processes, roadmap planning and deployment frequency for both teams.
- Release manager for a department of 10 engineering teams, moving the department from quarterly to regular fortnightly deployments.
- Agile coach and consultant for a large financial services company, helping them restructure to a product-centric delivery approach.
I use a lot of coaching techniques in my engagements. In my experience, a coaching approach is the absolute best way to tackle the deeper-rooted issues that can trip a team or department up over and over again. My aim is always to create lasting change, rather than a temporary fix for pain points. In order for this to succeed, I rely on having access to and time from key people in your team or department - not always the most senior people, but often the people who are the busiest, most stressed, and hardest to get hold of.